From Spain is proud to offer only the finest and highest quality ceramics and accessories on the market. Due to the handmade nature of our ceramics, slight variations in form or color may appear. Within 14 days, if you are dissatisfied with any of our products, for any reason, please call us for a return authorization number and then ship your return back to us. Please pack your return carefully and with sufficient packaging to avoid breakage. You, as the return shipper, will be responsible for return shipping charges and damage to your return. If you received a defective item, please contact our Customer Service Center within three days for a replacement item (shipped at no charge). Upon receipt of your return, we will quickly issue you a credit. We apologize, but we are unable to refund the original shipping charge. Refused shipments will be charged a 20% restocking fee, and shipping to and from the customer.